Refund Policy
At SCT Egypt LLC, we strive to provide a seamless experience for all our customers. This Refund Policy outlines the circumstances under which you may be entitled to a refund, as well as the procedures for requesting a refund. Please read this policy carefully.
1. Eligibility for Refunds
Refunds may be requested under the following conditions:
Cancellation of services: If you cancel a service (such as a tour or booking) with SCT Egypt LLC in accordance with our cancellation policy, you may be entitled to a partial or full refund, depending on the timing of your cancellation and the terms of the service booked.
Service not provided: If SCT Egypt LLC fails to provide the agreed service or if the service is significantly different from what was promised, you may be entitled to a full or partial refund.
Defective or incorrect service: If you receive a service that is defective or significantly not as described, you may be eligible for a refund.
2. Refund Process
To request a refund, please follow these steps:
Contact us within 30 days from the date of the service provided.
Provide details of your booking or service, including your name, email address, and the reason for your refund request.
You may be asked to submit supporting documentation to verify your claim.
3. Processing Refunds
Once we receive your refund request, we will process it within 7–10 business days. The refund will be issued to the original method of payment used during the booking. Please note that the actual time for the funds to be credited back to your account may vary depending on your payment provider.
4. Non-Refundable Items
Certain services and products may be non-refundable, including but not limited to:
Prepaid and non-refundable bookings
Services and products that are clearly stated as non-refundable at the time of purchase
5. Partial Refunds
In some cases, partial refunds may be offered depending on the circumstances, such as when only part of the service was not provided as promised or if cancellation occurs within a limited window.
6. Changes and Cancellations by SCT Egypt LLC
If SCT Egypt LLC cancels a service or significantly alters the itinerary of a tour, we will provide a full refund or offer a suitable alternative, depending on the situation and customer preferences.
7. Contact Information
For any refund-related inquiries or to submit a refund request, please contact us at:
Email: contact@sctegypt.com
Phone: +1 402-323-8239
Address: 121 S 13th St, Lincoln, NE 68508, US
8. Refunds for Payments via Third-Party Services
If the service was booked through a third-party provider (e.g., a booking platform), refund requests must be directed to them in accordance with their policies. SCT Egypt LLC will not process refunds for third-party transactions.
9. Changes to This Refund Policy
SCT Egypt LLC reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.
Last Updated: March 19, 2025